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eHelp Question
What do we do if..
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Replies: 21Last Post Aug. 25, 2007 7:27am by Oshsigeco

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( midnightcritter )


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I was talking to Enzeru about this the other day.

What do we do if a member posts an eHelp and then later on posts the same thing in the forums? Or, posts the forum topic and then posts the eHelp? I know the mods can erase the eHelp, but what if the Support Leaders have already been rated? Do we just leave it?

Also, there was an eHelp (my dad did something nasty) and uscmedic had replied and gotten rated (my reply showed up 2 minutes later, along with 2 more replies). He later saw that it was posted in the forums and "deleted" the eHelp. But if the eHelp was deleted, why does it still show up? Is it because all eHelps are cached? Or because one reply got rated, or because there were 3 or more replies? I'm a little confused on that.

Thanks!


1:51 pm on May 22, 2006 | Joined Oct. 2005 | 406 Days Active
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JennyColada


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I've always been under the impression to just leave both up, but I think that I remember us having a discussion over what to do, but I don't really remember the outcome.

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1:55 pm on May 22, 2006 | Joined July 2002 | 1638 Days Active
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Enzeru



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Good question because I am still not honestly sure on that one. I remember when some Ehelps would be deleted that were posted on the forums. I thought it was okay. I remember someone requesting it to stay there because the replies they were getting on the forum for not serious or near any help.

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1:56 pm on May 22, 2006 | Joined Nov. 2005 | 708 Days Active
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insertnamehere


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Leave both as it is a bit of an insult to the SLs to delete their answers. Definitely.

Adding it to the forums simply means that they are interested in a less filtered viewpoint - the eHelp and the forums represent different queries by their very nature, thus they are not duplicates as the target audiences are different.

For this reason (as well as the first one), both should stay.

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bri872002


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Unless topis are repeated in the eHelp system itself, I just leave them.  I see no reason as to delete them if they aren't spamming certain areas of the forums.  *Shrug.*

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Rhapsody


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I feel as one of them should be deleted it. It kinda annoys me to see that someone puts in both a ehelp and post the exact same thing on the forums.
AD, told me that when this happens that I should report it so that the moddie creatures can deal with it.


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3:15 pm on May 22, 2006 | Joined Oct. 2005 | 828 Days Active
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Teneille

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Quote: from Rhapsody at 10:15 am on May 23, 2006

I feel as one of them should be deleted it. It kinda annoys me to see that someone puts in both a ehelp and post the exact same thing on the forums.

Actually, I feel the same.  Because, as SL's, we are aren't ONLY replying to eHelps.  We are also making our way around the forums, just like other members.  So, when we find ourselves reading an eHelp that we just replied to on a forum, we lose the opportunity (as some would say) to get rated, and I guess I feel like I have just wasted time.  Although, in reality, I haven't.  But that's what it feels like.

And, if they are willing to post it on a forum, then is really an emergency?  Could be, I guess.

But so many of the eHelps just aren't.  People just don't think that EVERYONE has to deal with breaking up with someone at some stage.  It's not an individual thing.

Wow, ok.  Cynical today, anyway, that's what I think.  Or feel.

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bri872002


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Well, you aren't exactly replying to every single topic anyway.  Is it that difficult to just pass by one of them?

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"If you stand in front of a mirror holiding a dozen roses, you'll see
thirteen of the most beautiful things."
"Don't have regrets because at one point, you were doing exactly what you
wanted to."

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Teneille

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Quote: from bri872002 at 10:41 am on May 23, 2006

Well, you aren't exactly replying to every single topic anyway.  Is it that difficult to just pass by one of them?

Oh I know that.  That's because I have started to attempt a life.  But that doesn't mean I don't feel bad if I can't or don't have time to reply.  And still doesn't change the fact that when I AM on, and I come across, that I feel that way.  Actually probably makes it worse, since my time on LW is becoming more and more limited.

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There is an undeniable hilarity in spooking your friends.
It's only the beautiful birds that get caged.


3:58 pm on May 22, 2006 | Joined Feb. 2005 | 393 Days Active
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breathe deep


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I think they both should just be left where they are.  I don't have a problem if somebody wants a variety of different answers, both from support leaders and non-support leaders.  I think it's somewhat understandable, especially if they tried posting in the forums and are just getting rediculous answers that aren't helpful.

(Edited by breathe deep at 6:13 pm on May 25, 2006)

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Nikki


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I've always left both up.

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katyduck


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I leave them. The member obviously felt like they REALLY needed help with an issue and had not gotten the help that they would have liked to have received from whatever medium through which they first asked for it.

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spam1989


Soothsayer

i reckon both should be left up. some of you have mentioned about rating...it kinda feels like you just post on the eHelps just to get rated, rather than to genuinely help someone.

I feel both should be left because with eHelps you can receive immediate replies with good and helpful suggestions from a few people. but the forum can give a wide range of opinions and suggestions, though obviously, maybe not so good.

Why should one be deleted if they are both asking for and receiving - usually -  good advice?

T


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( midnightcritter )


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Okay, the thing about rating? (Maybe this should be another topic.) I know it's good that we have them, but the majority of eHelp posters don't rate. I don't mean to sound negative, but wouldn't it be logical to not have the rating at all?

I can see this from both sides. The rating just gives us an incentive to pay attention to and answer eHelps. But then, if we answer a lot and we don't get rated, some may think we're wasting our time. I don't know. Just a thought.

It's not that I'm frustrated that I don't get rated. I don't mind not getting rated; I'd still reply to eHelps, rating or not. It just seems...I don't know, a little...funny. *shrug* My opinion.

Sorry if I sounded negative.

(Edited by midnightcritter at 1:57 pm on May 24, 2006)


1:18 pm on May 24, 2006 | Joined Oct. 2005 | 406 Days Active
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Nikki


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I think it's annoying when people don't rate e-helps, but it's not the end of the world.

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