Which eHelp to delete?  |
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Replies: 10 Last Post May 20 7:08am by Arguia
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( Tavis )
Tavis & Nora '08!
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So, I'm always concerned about this, so I think that the support leaders should decide upon what eHelp to keep if there is a double post of any sort. I want all of your imput, just say something like "Keep the first one" or "Keep the most recent one", so we don't end up deleting all of them by miscommunication. Personally, I think we should delete all but the most recent one. I don't know why, but that's just what I think. This of course, discludes if someone has replied to one. Then we keep that one. Also, I'm thinking maybe a little live chat for each eHelp might help, just to talk amongst eachother, so maybe we can say which one we are going to delete, or maybe share on how everyone sees the response in case there isn't much information. Just really to keep things clear between SLs. So far, seems like the oldest one stays. Now, what about the chat? I'd like any feedback on that too. Post edited at 4:05 pm on May 19, 2008 by Tavis
------- Tav for president Language Course Support Group
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NoNoNora383
Nora & Tavis 08!
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I dissagree, I think that we should only keep the origional. Or just keep the one with a reply. If there are some replies on one and some on the other, go by the same rule, and the SL who posted in the newer one should just copy and paste it into the origional
------- Vote for Tavis and I! There will be kittens! We aren't allowed to have a group in the sig, so PM me if you want to know the link.
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( Tavis )
Tavis & Nora '08!
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Support Leader
Tech Support Leader
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Quote: from iwashere85 at 7:06 pm on May 19, 2008
I must say, off topic, but still important. Just because you don't think something is an emergency, doesn't mean it should be removed There was an eHelp about problems about oral sex in there, and it was removed. Wtf? 
Quote: from The Professional at 9:03 pm on Oct. 25, 2007
C) Vote to Delete (eHelp) Support leaders are given the option to "self-moderate" the eHelp system, with the understanding that we will do so fairly and accurately. This tool isn't one that should be utilized often, but there will arise times when an eHelp needs to be removed. For example, suicide eHelps, duplicate eHelps, and topics not asking for support. Suicide eHelps absolutely must (as upsetting as it may be) be removed due to legal reasons, and should be removed as quickly as possible. Duplicate eHelps need to be removed because they are unnecessary, and at the same time may take attention away from other eHelps. Topics not asking for support (how to close an account, download music, etc.) do not belong in the eHelp system, as they obviously are not emergency situations. Through the history of the eHelp system, countless debates have taken place regarding what is an emergency, and what is not. It's important to understand that no one has the right to decide what is important to someone, and what may not be important enough to be an emergency. Basically, if someone feels like they need help, chances are high that their problem is worthy of the eHelp system. We can't be the deciding factor of why someone may have decided to use the eHelp system, and we should never try to be. Keep in mind they may be trying to avoid spammy short replies, being too harshly judged by members, or even being seen by a moderator (the eHelp system is 100% anonymous when a user chooses to submit an anonymous eHelp). Parting Note: When it doubt, don't be afraid to message a Peer Support Leader moderator to get a second opinion. It's also important to note that if you are the last support leader to vote to remove an eHelp reply, you should get in contact with that member. This will allow for you to explain why their eHelp was removed, and if both parties are willing, you may be able to provide some help to the user. 
------- Tav for president Language Course Support Group
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iwashere85
Connoisseur
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I was going to quote that, but I was lazy. Ha
------- Election Information George Carlin FTW
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Annastasia
Sustainer
Support Leader
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I follow Khadgar's guidelines (except I've never actually had to message an SL and tell them to repost). However, I'm going to add one more thing. If it's the same eHelp, and one is posted by the member name and the second one is posted anonymous, I tend to delete the one which has the member name, because to me it seems they want it to be anonymous. If it was originally posted by a guest, and then it is posted by a member, anonymous or not, I tend to delete the guest one. Post edited at 7:11 am on May 20, 2008 by Annastasia
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7:14 pm on May 19, 2008 | Joined June 2005 | 851 Days Active Join to learn more about Annastasia District Of Columbia, United States | Straight Female | 1973 Posts | 35329 Points
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