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So, what is the minimum...?
Replies: 23Last Post Aug. 21 12:07am by CaliKevin

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TheOtherHorseman



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If you were able to concisely offer excellent support, that's more impressive than stretching it out. One would hope length isn't such a major determining factor as to rule out content.  

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2:33 pm on Aug. 17, 2008 | Joined June 2003 | 1437 Days Active
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marshmellowman


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Quote: from TheOtherHorseman at 10:33 pm on Aug. 17, 2008

If you were able to concisely offer excellent support, that's more impressive than stretching it out. One would hope length isn't such a major determining factor as to rule out content.
Well it's one thing to be concise rather than milking it all, but it's another to be too brief and not give much detail.

I like to think that giving quite a bit of detail is better for the OP because they can see that someone has spent a lot of time on it, and reading it over is probably better for their mind too. It reassures them and is better than something that is the same thing but only consists of 3 lines.

I guess it depends on the type of topic really, I like to write a lot for TDEI topics as the OP is usually afraid and alone and oftentimes has no-one else to go to.

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2:38 pm on Aug. 17, 2008 | Joined Feb. 2007 | 516 Days Active
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UnusualOne



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Length doesn't rule out quality, btw.

Whoever processed the application may have thought in those mere lines that the support was just not up to scratch.

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2:39 pm on Aug. 17, 2008 | Joined Dec. 2004 | 947 Days Active
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( CaliKevin )


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Quote: from TheOtherHorseman at 2:33 pm on Aug. 17, 2008

If you were able to concisely offer excellent support, that's more impressive than stretching it out. One would hope length isn't such a major determining factor as to rule out content.
Unfortunately it is.  The content of the post really does not matter as long is it's long and well-written.  

I was told this by both a Support Leader and Mod (who will both remain nameless)

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2:39 pm on Aug. 17, 2008 | Joined June 2004 | 761 Days Active
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marshmellowman


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Quote: from CaliKevin at 10:39 pm on Aug. 17, 2008

The content of the post really does not matter as long is it's long and well-written.
Really? That's quite shocking, but then not every moderator has the same mindset, they don't all have think as one person so one might be more understanding another might be the "problem".

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2:43 pm on Aug. 17, 2008 | Joined Feb. 2007 | 516 Days Active
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So, which mods are you calling the "problem"?  The ones that don't pay attention to the content of the post and only look at the length?

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What's goin on, LiveWire?
Shoot me a PM and tell me about your day
Yea I'm Steve but WHY WOULD I ORDER A TOASTED SUB from DOMINOES?
I love SUB-MART.

1:01 pm on Aug. 18, 2008 | Joined June 2004 | 761 Days Active
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barnabas



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I would definately agree that quantity does not trump quality to any of the mods I know. You need good answers. If you have 10 1000 word answers that are full of crap I hope no moderator on this site would approve that application. That does not mean that length is not an issue however. Support leaders should be able to provide a decent length answer,  I would say minimum paragraph length to any question that a member poses in a support forum.

Part of being supportive is understanding the problem. You can seek to understand the problem in your answer, provide multiple options, provide personal experience if it is applicable  and provide resources as well. Doing that in less than 4 sentences is a challenge in my opinion.

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2:32 pm on Aug. 18, 2008 | Joined Nov. 2004 | 917 Days Active
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Annastasia



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I don't have a problem with approving an application with short posts, as long as the posts answer the person's question thoroughly, or provide some options, or something. If you can say what you need to say, and help that person in 5 concise sentences, all the more power to you. However, most people need more than that to actually help the person. I feel like a lot of the short posts provide some support, but don't really fully cover the person's problem, and that's where I have the problem with them.

Obviously I can't see what posts you used for your application, but if you have any questions about them, I'll try to answer them. =)


4:52 pm on Aug. 18, 2008 | Joined June 2005 | 852 Days Active
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Nevermind, this problem has been resolved.

hidden bump

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What's goin on, LiveWire?
Shoot me a PM and tell me about your day
Yea I'm Steve but WHY WOULD I ORDER A TOASTED SUB from DOMINOES?
I love SUB-MART.


12:07 am on Aug. 21, 2008 | Joined June 2004 | 761 Days Active
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