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Quote: from Define Your Line at 10:34 pm on July 9, 2008

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Quote: from Nikki at 3:30 pm on July 9, 2008

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I never said they were. I know people are leaving dissatisfied but I think that's always been the case. Just, with LiveWire growing, those numbers are also growing, and with other advances (eg. fresh topics), it means people are attracted to the topics that bitch and moan about things like the lack of supportiveness here.

  I just don't see what can feasibly be done. I mean, obviously something needs to be done to sort out the eHelp and serious forum system, but what?

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 Maybe we should talk to David to see what can be done?  I think we should just get rid of the Serious Forum altogether and just focus on the eHelp system.  We should make it mandatory that each Support Leader provide a quality reply to at least one eHelp a week.  There could also be a three week leeway to accommodate those who have a perfectly good excuse for not responding to any eHelps in a while.  Failure to do so should result in demotion.

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I definitely agree with you on both the Serious Forum and the eHelp limit, although I think it should be a bit more lenient than once a week. Maybe 3 times a month?

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Sounds good.  But Nikki doesn't feel that we should force the Support Leaders to reply to eHelp requests because that could possibly discourage people applying to become a Support Leader.

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The bestest big brother: Mark