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SUPPORT LEADERS (e-help ideas)
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Replies: 73Last Post Sep. 27 5:36am by Nikki

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Just Waiting Here


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Quote: from Nikki at 9:08 am on July 10, 2008

So you'd be for an optional rating - so each SL could choose whether they were rated or not?

That's what I mentioned before.  Like I said, the feedback (good or not) is a motivating factor for me.  People don't give written feedback often enough for me to go off of it.

In terms of how it can go... if there's a way to possibly give an option per each e-help?  Or otherwise just give it an on/off button for the ratings, that would be cool...


9:47 am on July 10, 2008 | Joined Dec. 2007 | 246 Days Active
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xoxo1234


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I actually like ratings. I know it makes me seem like a horrible person, and I DEFINITELY don't answer eHelps FOR the ratings, but it does feel good when I get some recognition for being supportive. It gives me this warm fuzzy feeling inside. :)

Edit: The old system was horrible though. The worst thing would be to go back to that. I sort of like it the way it is though. :)

Post edited at 9:49 am on July 10, 2008 by xoxo1234

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9:48 am on July 10, 2008 | Joined April 2007 | 303 Days Active
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Belle

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I'd like an option where we could switch it off for each reply. Just a simple tick box "Rate this eHelp response" or something.

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.:Faut souffrir pour etre belle:.
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10:05 am on July 10, 2008 | Joined Dec. 2002 | 1396 Days Active
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Arguia


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I seem to only get rated for a handful of the replies I do... I personally don't like the rating system. Scrap the ratings, but keep the written feedback.

I don't think guest eHelps should be scrapped, although I agree that perhaps they should be encouraged to sign up.

I don't think that increasing the minimum amount of replies will really make much difference... there are eHelps with only one reply from nearly a month ago.

Perhaps the number of points for replying to an eHelp sooner should be greater? A decreasing scale of points based on how soon replies are received... perhaps 8 for the first day, 7 for the second, 6 for the third and down to two or three for replies outside a week. =/

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12:52 pm on July 10, 2008 | Joined Oct. 2005 | 325 Days Active
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Belle

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Quote: from Arguia at 8:52 pm on July 10, 2008


Perhaps the number of points for replying to an eHelp sooner should be greater? A decreasing scale of points based on how soon replies are received... perhaps 8 for the first day, 7 for the second, 6 for the third and down to two or three for replies outside a week. =/

This, I like. It might not be the best way of going about things, and I know a lot of people don't care about points, but I think it could help getting people to reply.

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.:Faut souffrir pour etre belle:.
He still gives me the butterflies - [06.07.07] ♥
She was everything beautiful and different


12:56 pm on July 10, 2008 | Joined Dec. 2002 | 1396 Days Active
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Arguia


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Quote: from Nikki at 8:56 pm on July 10, 2008

Quote: from Arguia at 8:52 pm on July 10, 2008


 Perhaps the number of points for replying to an eHelp sooner should be greater? A decreasing scale of points based on how soon replies are received... perhaps 8 for the first day, 7 for the second, 6 for the third and down to two or three for replies outside a week. =/

This, I like. It might not be the best way of going about things, and I know a lot of people don't care about points, but I think it could help getting people to reply.


Getting people to reply sooner rather than later was what I was thinking of.

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1:14 pm on July 10, 2008 | Joined Oct. 2005 | 325 Days Active
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Belle

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Exactly. I agree with you this is what we need. People are leaving eHelps for far too long.

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.:Faut souffrir pour etre belle:.
He still gives me the butterflies - [06.07.07] ♥
She was everything beautiful and different

1:33 pm on July 10, 2008 | Joined Dec. 2002 | 1396 Days Active
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M J


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I may have a tough time articulating what I actually am trying to get out, but I'll try.  

Basically, I think that when people are filling out e-helps they should have to check a box for what the 'subject' of their e-help is going to be.  There should be different categories that goes as follows:
1) Family
2) Friends
3) Depression/Self harm
4) Relationships
5) Other

Each support leader should be forced to 'sign up' for the categories that they excel in the most.  Then, Whenever someone makes an e-help that goes into one of those categories I think that, that specific e-help should automatically be pmed to the ONLINE support leaders that take care of that subject.  

Naturally this would get annoying in the sense that you would be getting PMs at inopportune times, and you may not even feel like doing an e-help, but deal with it.  If you absolutely cannot do it, then don't, but that pm is a constant reminder that there is someone out there, at that moment, that is needing help in an area that you consider yourself to be educated on.  

With that being said, I think that any sl should still be able to answer an e-help in a category that they are not in if they so choose.  


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1:54 pm on July 10, 2008 | Joined Jan. 2008 | 17 Days Active
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Belle

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Ugh, no. I'd hate to be PM'd with stuff. We can't be FORCED to answer anything.

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.:Faut souffrir pour etre belle:.
He still gives me the butterflies - [06.07.07] ♥
She was everything beautiful and different

2:11 pm on July 10, 2008 | Joined Dec. 2002 | 1396 Days Active
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Khadgar



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Quote: from Arguia at 1:14 pm on July 10, 2008

Getting people to reply sooner rather than later was what I was thinking of.

Yeah, but... what about the ehelps that don't get replies by day 5? Better late than never... except no points for you!

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hithere

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Quote: from Arguia at 12:52 pm on July 10, 2008

A decreasing scale of points based on how soon replies are received... perhaps 8 for the first day, 7 for the second, 6 for the third and down to two or three for replies outside a week. =/
How is that going to motivate people, if 8-8-8 doesn't motivate them?

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Tavis


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T-help would be fun to have.
No guests, as you guys have said, because they don't come back, like ever.
If there isn't one, a computer[or eHelp] ettiquette guide/ guidelines on when to use the eHelp system

Oh, and although this isn't really eHelp related, I would like some working Novice stats. That is one thing I haven't seen fixed since Feb or whenever I became one, and it would be cool to have.

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rebelmozzerella


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Quote: from Nikki at 4:11 pm on July 10, 2008

Ugh, no. I'd hate to be PM'd with stuff. We can't be FORCED to answer anything.

Maybe it could be like a different colored dot or star or something by it, instead.

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Belle

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Quote: from rebelmozzerella at 4:25 am on July 11, 2008

Quote: from Nikki at 4:11 pm on July 10, 2008

Ugh, no. I'd hate to be PM'd with stuff. We can't be FORCED to answer anything.

Maybe it could be like a different colored dot or star or something by it, instead.


That would be better. I'd just hate to get continous PM's the whole time.

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.:Faut souffrir pour etre belle:.
He still gives me the butterflies - [06.07.07] ♥
She was everything beautiful and different


2:39 am on July 11, 2008 | Joined Dec. 2002 | 1396 Days Active
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xoxo1234


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Alright.
About the points.
I've always said that I think increasing the number of points is a bad idea. When it was back at 4, fine. But now that there's all sorts of bonuses put out by desperate mods and SLs and the rewards going sky-high... well, I just doubt the SLs incentives for replying, that's all.

For this reason, I've always been against all of these added rewards. HOWEVER. I know realize how crucial it is that our members and guests get the top level of support possible, and near immediately. After all, emergencies don't wait. For this reason, increasing the points gained for replying to an eHelp is a good idea, if not necessary. Any other added bonuses would also work. However, to make sure that support leaders remain active and don't just apply to receive the bonuses then never act in their job, we'd definitely need to install a quota.

So, in short. I know I've been rambling, and my English isn't top-notch when it comes to explaining myself. Basically:

  • Install a mandatory quota for either supportive replies in the forums or eHelp replies. Just for example, three replies a month (either on the forums or eHelp).

  • Increase the reward points for eHelp replies.

  • On the forums, obviously, it is hard to determine what is a supportive reply automatically. Therefore we will install a rule: three supportive replies (or however many) earn 75 points. Support leader can only recognition for these replies (and as a result gain their promised points) by submitting their 3 replies to either:

        * Designated support manager. This would   be similar to already installed contest and quiz managers. Support leader would PM the support manager for their three replies to be reviewed for rewards.

         * Submitting a Support Report which will be received by the moderator team for reviewing and rewarding (or merely PMing a moderator is also an option).

  • Increase rewards for becoming a support leader. Ideas - private browsing, bigger avatars, designer themes, etc.

I think this would really improve things.

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3:16 am on July 11, 2008 | Joined April 2007 | 303 Days Active
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